#How to PSN Password Reset on PS3

[omaexhigh706]

Want to change your PSN password for security reasons?  Follow this step-by-step guide to change your PSN account password. Make sure you set your password strong and unique that would not be easy to guess by anyone whether you’re creating, changing, or resetting your password. Here’s how to change the PSN password.

How to Change PS4 Password 

To change your PS4 password, you need to have your PS4 controller. Using your PS4 controller, select “Settings”

Under Settings, select “Account Management>Account Information.”

Now, you need to select the “Security” tab and then you’ll be asked to enter your current password.

Select “Password,” and enter your new desired password twice to confirm the entered password is correct. 

Once you’ve added your password, select Continue and you’ve successfully changed your password.

You can also change your password in a web browser on your computer. To do so, go to Sony's account management web page and log in using your username and password. Once you’re in, follow the instructions to change your password.

How to Reset PS4 Password, if you’ve forgotten Your Current Password

If you’ve forgotten your current password, then you need to reset your password, as this is only option to recover your account.

To reset your PS4 password, you need to have your PS4 controller. Using your PS4 controller, select “Settings”

Under Settings, select “Account Management.” Here, remember if you’re already signed in, then you need to Sign-Out first.

When you sign out from your account, click “Sign In” option, and when the sign in screen appears, press the Triangle button on the controller.

You may need to enter your sign-In ID and select next. Then, you will get an email at the address you just entered. Click the link in the email.

Now, follow the on-screen instructions on the password reset web page to verify your identity and enter the new password.

How to Reset PSN Password on Web

You can also reset your PSN password on web. Here’s how to reset PSN password on web:

Visit Account Management sign-in page on your web browser. It may ask you to sign into your account if you’re not already logged into your account.  

On the “Account Management” sign-in page, and select Trouble Signing in?> Reset your password and enter your sign-in ID (email address).

You will get an email containing a reset link. The verification email can take a few minutes to arrive. If you don’t receive email within 24 hours, check the Junk/Spam folder on your email.

If still you don’t get your email, please click here for more help.

Now, you need to follow the secure link in the email and fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.

How to PSN Password Reset on PS3

On PS3, the process is slightly different of password resetting.

First of all, you’ll need to find and select the “PlayStation Network” icon, next to “Friends,” on the main screen.

You’d select “Forgot Your Password, and then enter you email and data or birth of the primary user.

Finally, select Confirm. You’ll receive the verification email shortly.

How to Change Password on PS5

If you’re using PS5 and want to change password of your PS5, then here’s how to change password on PS5.

Make sure your PS5 is powered on and connect up to your TV. Using the DualSense Controller head to the upper right corner and select Settings.

Now, point out the “User and Accounts” and choose that option.

On the next screen, scroll down to the list and select “Login Settings.” Now, this is where you will find the “Password.” 

Click on “Password,” in order to change the password. Enter your current password to change your password.

Now, enter your new desired password and select Confirm to save it. Make sure you enter a strong password to keep your account information safe.

How to Reset Password on PS5

There is a slight difference between changing or resetting your password PS5, otherwise, the whole process is quite the same. Here’s how to get started resetting your password on PS5.

Make sure your PS5 is powered on and connect up to your TV. Using the DualSense Controller head to the upper right corner and select Settings.

Now, point out the “User and Accounts” and choose that option.

Select Sign-in. From the Sign-In screen, you will need to “press the triangle” button on your controller.

In the next screen, you need to choose next to begin the reset process.

You'll want to keep an eye out for an email with a secure connection from this point forward. This message will be delivered to the email address associated with your PlayStation 5. Once you've received the email, all you have to do now is follow the instructions to complete the password reset.

Bonus Tip:

PSN Password Reset on PlayStation Vita

Here’s how to change reset password on PlayStation Vita.

Visit PlayStation Vita home screen and click on Settings. 

Click on the “PlayStation Network.”

Click “Forgot Your Password,” and provide your email and date of birth. 

You will receive email notification. Check your email and go ahead with the instructions.

How to Set a Login Passcode on PS5

Want to set up a passcode for your PS5? Fortunately, you can set a login passcode with just a few steps.

On the PS5 home screen, select the “Settings” gear icon in the upper-right corner. 

Scroll down and select “User and Accounts.”

Now, scroll down to the “Login Settings>Set a PS5 Login Passcode.”

You need to enter the four-digit code. You’re done now.

Now, you need to enter that four digit code passcode every time you try to logging into your PS5. Doing this probably isn’t necessary if you live by yourself, but if you share your home with others and want to make sure all your personal games and setting remains private, this is good feature to use.

Is My Password Secure?

Most probably people reset or change their accounts password due to security reasons. And it’s true we can’t end this hacking and online threat and even can’t avoid it. It’s important to notice each activity we’re doing on our web browser or on the system. But it’s not that so easy to identify all the spam or hacking tricks through human eyes. To do so, use Waredot Antivirus that notice each and every activity of your system by you or anyone else. Its HIPS feature perform the behavior analysis that strict other person or malicious program to harm your computer or data.

Download Link: https://www.waredot.com/antivirus

Summary 

Hey guys! This was the guide about “how to change PSN Password.” Here we’ve discussed the few ways to change PSN passwords on PS4 and PS5 and web as well. Hope you find this article helpful and informative. If you’ve any queries regarding this article; please let us know in the comment section. We would glad to answer you!

[bellaswnmoond]

Follow the complete guide on how to change or reset PSN passwords including PS3, PS4, and PS5.

[onewebms]

Follow the complete guide on how to change or reset PSN passwords including PS3, PS4, and PS5.

[harrythomas0]

Want to change your PSN password for security reasons?  Follow this step-by-step guide to change your PSN account password. Make sure you set your password strong and unique that would not be easy to guess by anyone whether you’re creating, changing, or resetting your password. Here’s how to change the PSN password.

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5 Best Way To Recover PSN Account This Year 2021

This article explains what to do if someone hacks your PSN account. Instructions apply to PS5, PS4, and PS3.

What to Do if Your PSN Account Is Hacked

If you suspect that your PSN account has been compromised, you should immediately take the following actions:

Change or reset your PSN password

Remove payment methods associated with your PSN account

Review your PSN and bank transactions

Hackers sell stolen PSN account passwords online, so act as quickly as possible.

How to Change Your PlayStation Password on PC

The first action you should take if your PSN account gets compromised is to change your password.

Go to the PSN Account Management login page, sign in if prompted, then select Security on the left side.

Security on the PSN Account Management Page

Select Edit next to Password to create a new password.

Edit password on the PSN Account Management Page.

PlayStation Network Account Recovery

If you get locked out of your PSN account, your login information could be compromised, in which case you should reset your PSN password right away. Go to the PSN Account Management login page, select Trouble Signing in?, and select Reset your password. You'll receive an email with instructions for accessing your account.

How to Change and Remove PSN Payment Methods

If someone has your password, they could access your credit card information, so you should remove any payment methods associated with your PSN account. In a web browser, go to the PlayStation Store, sign in to your account, select your profile icon and choose Payment Management.

Payment Management on the PSN homepage.

How to Tell If a PSN Account Has Been Hacked

Mysterious charges to your account are the most obvious sign that your PSN password is compromised. To review your transactions, go to the PSN Account Management page and select Transaction History.

Sony has experienced security breaches in the past and has been quick to notify users. If a large-scale hack compromised your account, you'd receive an email with steps you need to take to secure your account.

If you see new games and apps show up on your home screen that you don't remember downloading, someone else who uses your console might have made a purchase. Ask anyone with access to your device if they accidentally downloaded something.

If you don't have a PSN account and receive an email about a payment, someone could have stolen your identity. Contact Sony PSN support and your credit card provider right away.

How to Prevent Your PSN Account From Being Compromised

Here are steps you can take to secure your PlayStation Network account:

Create a strong password for your PSN account.

Keep an eye on your PSN transactions and bank account.

Set up PlayStation parental controls to prevent children from making unauthorized purchases.

Avoid phishing emails that request your PSN password (Sony will never do that).

Follow general best practices for protecting your identity.

Source:-

Is it possible to recover a lost PlayStation Network account without the email or password?

What should I do if I forgot my PSN email and password?

Recover PSN Account

[willwriteforrent]

How Sony Handles Security Issues

Wendy (6/25/2017, 4:17:38 PM): Hello, My name is Wendy how may I assist you today? Me (6/25/2017, 4:18:28 PM): Hi Wendy, I'm having trouble resetting the password to my account. I had you all send the email to do so, however it is saying the link is already deactivated. Also, the birthdate on my account is apparently incorrect for some strange reason.   Wendy (6/25/2017, 4:18:46 PM): Hello Lindsay, nice to meet you! Wendy (6/25/2017, 4:19:06 PM): Thank you so much for sharing your case with us today. We don’t like to see our customers upset and inconvenienced. We always strive to create a positive gaming experience. Certainly, I’d be happy to assist you with that today, do not worry about that. Wendy (6/25/2017, 4:19:08 PM): Quick question, is the account information you entered at the beginning of the pre-chat form the one you need assistance with? Me (6/25/2017, 4:19:40 PM): Likewise Wendy. Thank you for your assistance, and yes the information entered into the form is the account I am needing to gain access to.   Wendy (6/25/2017, 4:20:22 PM): Thank you so much for the information provided. Before we continue, could you please provide me with your real first name, last name and phone number so we can have your correct information updated in our system? Me (6/25/2017, 4:21:42 PM): Lindsay Bridges, and the new address/phone number for me will be 705 E. 9th St. Cameron, Texas 76520 / 254-421-0013 Wendy (6/25/2017, 4:22:40 PM): Thanks. May I please have the email address you used to sign in? Me (6/25/2017, 4:22:52 PM): Sure. That is lynzinmorgan@gmail.com Wendy (6/25/2017, 4:23:06 PM): Thank you. Wendy (6/25/2017, 4:23:24 PM): It appears you were banned due to chargeback.  There was a charge dispute, and your financial institution took back the money you used to make a payment, which left your account with a debt. We can lift the ban for you once the debt is paid off. Since your account is banned, you won't be able to pay through normal means. Wendy (6/25/2017, 4:23:54 PM): The account has chargebacks in the amount of $9.99. Wendy (6/25/2017, 4:23:57 PM): The amount above was returned to the Credit Card. Me (6/25/2017, 4:24:01 PM): That is odd. Can you tell me what kind of chargeback or an amount? I don't know of any reason why that should be the case.   Wendy (6/25/2017, 4:24:03 PM): We haven't been paid for the amount, so the account is in debt. In order to have the ban lifted, the debt on the account will need to be settled. Me (6/25/2017, 4:24:14 PM): Also, a little concerned about my birthdate being incorrect in the system.   Wendy (6/25/2017, 4:24:24 PM): In order to provide you with the best possible assistance could you please let us know the reason the charges were reversed? Me (6/25/2017, 4:25:17 PM): I'm not sure why the charges were reversed. I'm not even sure what the charges were for. I'll pay it off since it is in my name, but I don't have any information about the charge itself.   Wendy (6/25/2017, 4:26:08 PM): The charge was made back on: 06/08/2016, it was used to purchase 1 month PS+ package. Me (6/25/2017, 4:26:43 PM): I haven't had any of those types of packages with you all since the yearly PS Plus subscription I had, and it was definitely not around that time.   Me (6/25/2017, 4:27:14 PM): How do I go about paying the amount owed off though so that I am able to get into my account and then secure it? Wendy (6/25/2017, 4:27:34 PM): Have you ever used a credit card on the account? if yes, please provide me with the 1st 4 and last 4 numbers of the card. Me (6/25/2017, 4:28:08 PM): I believe it was previously connected to my Paypal, not a credit card.   Wendy (6/25/2017, 4:28:54 PM): Hmmm yes, correct, the charge came from PayPal. Wendy (6/25/2017, 4:29:25 PM): In order to get you back on gaming we are sending an email that contains instructions for purchasing PSN cards Wendy (6/25/2017, 4:29:43 PM): The form will have a link to where you can enter the codes once they have purchased them. Wendy (6/25/2017, 4:29:48 PM): Once we have received your codes we will apply the account and lift the ban. Wendy (6/25/2017, 4:30:09 PM): You will receive an email letting you know the account is active.  It takes about 24 hours to fully process, but once it’s completed, the ban on your account will be lifted. Me (6/25/2017, 4:30:57 PM): Is there not anyway to have that lifted sooner? And who do I speak to about fraudulent charges/account security? Obviously, my financial information wasn't secure on the network.   Me (6/25/2017, 4:31:52 PM): Even more alarming since my password and birthdate have both been changed in the system. Wendy (6/25/2017, 4:32:21 PM): Unfortunately that's the process that needs to be followed and cannot be done faster. Wendy (6/25/2017, 4:32:34 PM): I am checking the trsnaction and it came from the same PS Me (6/25/2017, 4:32:43 PM): And why did I not receive any notification of the ban on my account? Wendy (6/25/2017, 4:33:14 PM): I am checking the transaction and it came from the same PS3 you have active your account. Remember that you are responsible for all activity on your PlayStation Network account, so it’s very important that you do your best to ensure that you are the only person using it. Wendy (6/25/2017, 4:33:18 PM): The only way information can be compromised is by failing to safeguard account information, which means using the same email and password on multiple online networks as oppose to using different passwords for each login. The other way is by giving out account information, like gamesharing. On PlayStation Network, your information is secure and there has not been an information breach. Wendy (6/25/2017, 4:33:28 PM): You should have received an email about this. Wendy (6/25/2017, 4:33:31 PM): Is there anything else I can help you with? Me (6/25/2017, 4:33:54 PM): I do not have that same PS3. It malfunctioned and has since been replaced.   Me (6/25/2017, 4:34:45 PM): I'm not signed up with the same email/pw for multiple online networks. I have more than one email address, and a secure set of passwords issued through LastPass.   Me (6/25/2017, 4:36:00 PM): And I have all of the emails you all have sent me since 9/13/13. Me (6/25/2017, 4:36:09 PM): I'm not seeing one informing me of a ban on my account. Wendy (6/25/2017, 4:36:21 PM): We do understand how you feel about not being able to access the account at this moment, your satisfaction is a great compliment for us and believe me, if there was a way to complete your request today, we'll love to do it right way, that's why we have this channel, to communicate with you and assist you further with all your request. Wendy (6/25/2017, 4:36:31 PM): You have reached the correct department that handles your type of inquiry but I am afraid that due to the reasons we have explained previously we won’t be able to fulfill your request without paying off the debt amount. Me (6/25/2017, 4:37:21 PM): Which is fine, I intend to do so. Do I need to go ahead and pay off the debt to speak with someone regarding the issues with my account from a security standpoint?   Me (6/25/2017, 4:37:57 PM): I don't see the emails that you stated would show up for me to purchase the PSN cards needed to do so in my inbox yet. Wendy (6/25/2017, 4:38:58 PM): Please refresh your email, you should see it now. Wendy (6/25/2017, 4:40:08 PM): I am checking your PSN wallet and I can see you have $9.99 as current balance. Would like to use the funds in the wallet to pay the debt? Me (6/25/2017, 4:40:45 PM): Oh my goodness, are you serious?! Me (6/25/2017, 4:40:54 PM): Yes, I would like to use the funds to pay off the debt. Me (6/25/2017, 4:41:50 PM): Why would it not have just paid for it out of the wallet to begin with? Wendy (6/25/2017, 4:41:53 PM): Perfect. Me (6/25/2017, 4:41:56 PM): Something sounds really really messed up here.   Me (6/25/2017, 4:42:05 PM): I kind of feel like you all are attempting to scam me somehow. Me (6/25/2017, 4:42:54 PM): It makes zero sense that if there was money in there to fund the charge that got my account banned in the first place, that there would be a ban on my account at all.   Wendy (6/25/2017, 4:43:15 PM): As an expert in the matter, I definitely understand that this is not the outcome you were expecting. However, our knowledge and critical thinking allows us to reach further heights. At this moment, all the information and history has been reviewed as detailed as possible to come up with this outcome. Wendy (6/25/2017, 4:43:28 PM): We are sorry to know  you feel this way, our intention is not to cause a hassle or take more of your valuable time. It is our intention to help you and I understand you want to express your thoughts and share you feedback, I am more than glad to take them, we always appreciate customers who take the time to give us their feedback. We’ll for sure count on what you are saying. Me (6/25/2017, 4:43:36 PM): And zero notification to my inbox regarding a ban, and then the attempt at getting me to purchase additional funds.   Wendy (6/25/2017, 4:43:37 PM): Remember that a console or account may be banned due to having a credit card charge reversed or "chargeback" resulting in debt. A chargeback can include credit card theft, identity theft, or non-approved use. Wendy (6/25/2017, 4:43:53 PM): This does not mean you cannot have funds on the wallet. Me (6/25/2017, 4:44:03 PM): That doesn't make any sense.... Still, why would it not have just taken the funds from the wallet to begin with? Wendy (6/25/2017, 4:44:07 PM): This is your case number: 19815235. Me (6/25/2017, 4:44:45 PM): I've taken the case number down. Thank you for that, however my issue is not even close to resolved. Wendy (6/25/2017, 4:44:51 PM): You have to be notified about the charges, we cannot just take the money to pay off the debt amount, you need to agree with the action. Wendy (6/25/2017, 4:45:02 PM): Please let me know if I can provide any other additional support besides this one. Me (6/25/2017, 4:45:12 PM): Isn't that what the funding in the wallet is for? Me (6/25/2017, 4:45:27 PM): For when things are charged to the account? Me (6/25/2017, 4:45:57 PM): And of course I didn't authorize it, because as I stated before (which you keep ignoring) I have no knowledge of said charges. And my information has been compromised.   Me (6/25/2017, 4:46:09 PM): Still willing to pay for them, but still have a very large issue with you all. Me (6/25/2017, 4:46:30 PM): Not to mention, you're being kind of rude.   Me (6/25/2017, 4:47:06 PM): I have not initiated an end to the conversation, still do not understand your processes, and still have issues with my account. You are supposed to be customer service. Me (6/25/2017, 4:47:20 PM): This is not customer service.   Me (6/25/2017, 4:47:47 PM): You collected the money that was owed on the account and are now not willing to assist any further. Me (6/25/2017, 4:48:23 PM): How do I reach your supervisor Wendy? Me (6/25/2017, 4:48:38 PM): I would very much like to share this chat transcript with them. Wendy (6/25/2017, 4:49:13 PM): Trust me, if we had the chance to do so right away, we would have done so by now and we would have saved you the hassle. Wendy (6/25/2017, 4:49:28 PM): Allow me a moment while I transfer the chat to my supervisor. Me (6/25/2017, 4:49:39 PM): I want a phone number to your supervisor as well. Saul (6/25/2017, 4:53:27 PM): Hello, My name is Saul how may I assist you today? Saul (6/25/2017, 4:53:52 PM): Hello Lindsay , I am the supervisor in charge. I'll be more than happy to work with you and review the situation you are experiencing. Would you be so kind to allow me a moment while I review the conversation you just had with one of my agents? Just make sure to reply back every 2 minutes to confirm our session is still active. Me (6/25/2017, 4:54:09 PM): Hi Saul, that's fine. Go ahead and review the conversation.   Saul (6/25/2017, 4:56:33 PM): Thanks for waiting! Saul (6/25/2017, 4:56:42 PM): I am sorry to know that you are going through this situation. We understand this is important for you; therefore, we’d like to try and assist you as much as possible. Me (6/25/2017, 4:57:53 PM): I appreciate the empathy Saul, really I do, and hopefully you can help me to understand where the breakdown in communication and processes occurred.   Saul (6/25/2017, 4:58:17 PM): In fact I can see your account has been ban due to debt. Allow me to tell that in case the transaction is cancelled from the bank, this would generate a negative debt in the account as the transaction has been accepted by us. If this is done, then the account would be banned. Me (6/25/2017, 4:58:38 PM): I understand, thanks to your customer service rep, that the security issues are all my fault. But, how it ended up in the state it is in is beyond me.   Me (6/25/2017, 4:59:23 PM): Right, we already went over that Saul. Then she tried to get me to purchase a PSN card even though there are funds in my wallet that would have covered the amount in question to begin with. Saul (6/25/2017, 4:59:45 PM): Exactly, we can take the funds on your wallet to re active your account. Me (6/25/2017, 4:59:52 PM): Right... Me (6/25/2017, 4:59:54 PM): I understand that. Me (6/25/2017, 5:00:49 PM): But, at I explained to her, I don't understand why if there were charges placed on the account to begin with why the amount did not just come out of my wallet to begin with which would not have resulted in any chargebacks and then I could have handled unauthorized charges from there. Me (6/25/2017, 5:01:11 PM): Now, I have a banned account, unauthorized charges, no notification of the account being banned, and security issues on top of all of that. Me (6/25/2017, 5:01:17 PM): My birthdate and password have both been changed.   Me (6/25/2017, 5:02:02 PM): And, the icing on the cake, I'm unable to access any of the games that I have already paid for. Saul (6/25/2017, 5:02:11 PM): Oh, in that case you did not have enough finds to make that purchase, this is why the system took your credit from the card. Then you have been refunded for a previous transaction and this is why you have the $9.99 on your wallet. Saul (6/25/2017, 5:02:26 PM): Please keep in mind that there are only two ways that someone can get access to another's SEN account. Either the owner of the SEN account physically inputs their account information onto another's console. Or, an owner shares their account information with another player or site online to share downloaded games, add-ons, maps, etc. Me (6/25/2017, 5:02:34 PM): What i the world was I refunded for then? Saul (6/25/2017, 5:02:43 PM): So the date of birth of any account cannot be changed at all. Me (6/25/2017, 5:03:11 PM): Well, I haven't done any of those things and yet, my birthdate has definitely been changed, as well as my password. Me (6/25/2017, 5:03:35 PM): The only reason I became privy to my birthdate being changed was while I was attempting to reset my password. Saul (6/25/2017, 5:04:47 PM): No, sorry, that information cannot be changed at all. So know we will submit your request in order to get this account unban. Then you can update your password and  get access to all games you actually have on this account. Me (6/25/2017, 5:05:06 PM): Whether it can or not, it has been. Me (6/25/2017, 5:05:28 PM): My birthdate has been the same my entire life Saul; I don't think I suddenly just forgot it. Me (6/25/2017, 5:05:53 PM): Yet, when entered into the verification screen it is telling me that my birthdate is incorrect. Me (6/25/2017, 5:06:37 PM): You never did explain to me what I was being refunded for since that is the new explanation as to why there were funds in my wallet, but they weren't used.   Me (6/25/2017, 5:07:42 PM): Wendy stated that you all didn't use the funds because I needed to authorize you to do so. You're saying the funds weren't there, and that's why they weren't used. Saul (6/25/2017, 5:08:04 PM): Sometimes happen that we misstype any digit but the PSn will not let you change this information. You have been charged for one month of PS Plus and then your bank removed the charges for another months of this same subscription. Me (6/25/2017, 5:08:43 PM): Okay, so then there were two unauthorized charges to begin with? Me (6/25/2017, 5:09:34 PM): I can appreciate you wanting to lean toward human error as the reason for the birthdate issue, however I have had to reset my password in the past and I didn't seem to have that issue then. Saul (6/25/2017, 5:12:15 PM): If they were unauthorized charges we are submitting the unban request and you will get this account activated. Once you get the email from our specialists that your account is okay, you can reset the password and access all your games and DLC's. Saul (6/25/2017, 5:12:24 PM): It has been a pleasure to assist you. Please, let me know if is there anything else I can assist you with today? Me (6/25/2017, 5:12:47 PM): You didn't assist me? Me (6/25/2017, 5:13:07 PM): I am still in the same exact situation that I was in when I began the chat with Wendy. Me (6/25/2017, 5:14:14 PM): I didn't get an email notifying me of the ban, how in the world can I expect that I'll actually get an email from your specialists who are supposedly lifting it? Saul (6/25/2017, 5:14:52 PM): We all here have the same policies and have the same information. So there is nothing else we can share or do for you other than escalate this case in order you get this activated. Me (6/25/2017, 5:14:53 PM): You started this conversation by stating that you understood how frustrated I was, but I don't think you do   Me (6/25/2017, 5:15:33 PM): I am not so much concerned about the activation portion of this, while that does also frustrate me, I am more concerned with your company's lack of concern for security and quickness to blame the account holder. Saul (6/25/2017, 5:15:51 PM): Once the account is banned we do not send an email notifying this. We require the owner of the account contact us to confirm the ownership of the account. Me (6/25/2017, 5:16:37 PM): What is the phone number for your customer support? Me (6/25/2017, 5:16:51 PM): And do you have an employee ID number? Me (6/25/2017, 5:16:57 PM): I would very much like to report you and Wendy. Me (6/25/2017, 5:18:56 PM): I mentioned the lack of email regarding the ban multiple times during this conversation, and you're just now telling me that you all don't send one. You are quick to dismiss my concerns, and both of you made an attempt to end the chat before I stated that any of my issues have been resolved.   Me (6/25/2017, 5:19:22 PM): You're so quick to want to get off of the chat and go on to something else that you have failed to provide any real customer service.   Me (6/25/2017, 5:20:08 PM): And since you want off of this chat so badly, if you'll simply provide me with the phone number and your employee ID I will end it for you so that you can get back to more important tasks than assisting customers. Saul (6/25/2017, 5:20:11 PM): We cannot share personal information but here you have this case number for further references: 19815235. There you will get all our information recorded. Saul (6/25/2017, 5:20:21 PM): Also, you can reach Phone support at 1-800-345-7669. The hours of operation are Monday through Friday from 6:00AM to 8:00PM Pacific Time. We are Closed Saturdays and Sundays. Me (6/25/2017, 5:20:41 PM): Well since your phone support is closed Saul, where is your supervisor? Me (6/25/2017, 5:20:49 PM): Or your fraud department? Me (6/25/2017, 5:21:25 PM): Or is the type of thing that consumer affairs has to get involved with you because you all don't actually handle customer issues? Saul (6/25/2017, 5:21:27 PM): Sorry, you have reached the correct department that handles your type of inquiry but I am afraid that due to the reasons we have explained previously we won’t be able to fulfill your request. Saul (6/25/2017, 5:21:31 PM): If you still want to share your feedback I invite you to write us a letter to:

SIE ATTN: Consumer Affairs 2207 Bridgepointe Parkway SAN MATEO, CA 94404 Me (6/25/2017, 5:22:17 PM): What request are you unable to fulfill exactly? I haven't asked you to escalate the lifting of my ban. I have asked you all to look into the situation with my information being changed and why there are unauthorized charges? Saul (6/25/2017, 5:23:17 PM): Exactly, we mentioned the only 2 ways your account can be accessed. Now, you need to wait until this account get activated in order to update your password on file. Me (6/25/2017, 5:23:42 PM): And, I have already explained to you that neither of your two ways are a possibility. Me (6/25/2017, 5:23:54 PM): Plus, you stated that my birthdate cannot be changed in the system, however it most definitely has been. Me (6/25/2017, 5:24:16 PM): Are you not trained to handle situations outside of those two scopes? Me (6/25/2017, 5:24:54 PM): Because if you are not, then I do not have the right department for my situation and I would like the correct department. Saul (6/25/2017, 5:26:47 PM): This is the only and correct department that handles this situations. We shared all information we have available and once again there is part of your personal information that cannot be changed at all. Me (6/25/2017, 5:27:30 PM): Well, unless you are flat out calling me a liar Saul, I am still needing resolution. Me (6/25/2017, 5:27:48 PM): Are you calling me a liar? Saul (6/25/2017, 5:27:58 PM): We are not calling you a liar. We are telling you exactly how things are going here in our system. So we hope you get this fixed as soon as possible and then you update the password to recover access on this account. Saul (6/25/2017, 5:28:00 PM): At the time there are no further options we can recommend nor can we change the outcome after the reasons we have addressed above, may I know if you have further inquiries for us today? Me (6/25/2017, 5:28:11 PM): How am I supposed to fix it? Me (6/25/2017, 5:28:40 PM): You said it cannot be changed, which means after I get access to my account again I won't be able to fix it? Me (6/25/2017, 5:29:08 PM): I want the fraudulent charges addressed. Saul (6/25/2017, 5:29:25 PM): Once the account is active again please take in consideration some tips to protect the account: 1- When you choose your password, make sure it does not match any other passwords you have. Use a unique password for each of your online services in case you use those credentials on a site that is not secure. Me (6/25/2017, 5:29:47 PM): As I previously stated to Wendy- I used lastpass and have randomly generated passwords for a reason. Me (6/25/2017, 5:30:11 PM): Your system that you claim to be absolutely flawless, obviously has some issues. Saul (6/25/2017, 5:30:15 PM): 2- Please combine upper and lower case letters, numbers and/or symbols (e.g. $ or %), and make it as long as possible. 3- Make sure it does not include any of your PSN account details – for example, never set your password to include a similar word or number to your Online ID or another account detail. 4- Never share your account details with anyone – not even your best friend, online or someone saying they work for PlayStation. Me (6/25/2017, 5:30:36 PM): LASTPASS- Randomly generated passwords. Me (6/25/2017, 5:30:39 PM): Good grief. Me (6/25/2017, 5:30:59 PM): The problem is on your end. Me (6/25/2017, 5:31:29 PM): I have had the account for a long long time now, and I have NEVER had an issue with a birthdate, etc. Me (6/25/2017, 5:31:44 PM): I have every email you all have sent me all the way back to 9/13/13. Me (6/25/2017, 5:31:57 PM): There is no indication as to why any off the issues I'm having have occurred. Me (6/25/2017, 5:32:59 PM): I want the transaction numbers for the charges, the dates of the charges, and the date in which information in my account was changed. Me (6/25/2017, 5:33:16 PM): I want the date that the ban on the account went into effect. Me (6/25/2017, 5:33:34 PM): And, the specific attempts you all made at collecting the funds. Saul (6/25/2017, 5:34:48 PM): Sorry, that information cannot be shared due security measures but you will get this available under your transaction history when your account is activated again.  Giving you further information in regards how to protect your account here you have these: 5- To avoid unintentionally sharing your account details when you sign in on someone else’s console, make sure to sign out correctly at the end of the session. This option is in [Settings] > [PlayStation Network] > [Sign out]. 6- Enable 2 Step Verification. 2-Step Verification (2SV) adds an extra layer of account security to your PlayStation Network Account by requiring your password and a verification code sent to your mobile phone to login. More info on 2SV can be found in the PS4 2-Step Verification article. More info on 2SV can be found here: https://support.us.playstation.com/articles/en_US/KC_Article/PS4-2-Step-Verification Saul (6/25/2017, 5:35:10 PM): As the last recommendation, please consider enabling password on checkout on your account so every time a transaction is made your password will be required and it won't be complete it without the password. Me (6/25/2017, 5:35:32 PM): I would like to be able to handle any potential identity theft concerns now. It is my information, I would like to have it. Me (6/25/2017, 5:36:17 PM): I will need that information in order to contact both PayPal and the bank. Me (6/25/2017, 5:36:32 PM): And I need it before your ban is lifted so please provide it. Me (6/25/2017, 5:37:33 PM): By the time your ban is lifted tomorrow both institutions will be closed. Me (6/25/2017, 5:38:04 PM): Again, not asking you to lift your ridiculous ban. Just asking that you provide the transaction dates/time/amount and any attempts to collect the funds after that. Saul (6/25/2017, 5:38:35 PM): No, sorry, all we can give you is the amount of the negative balance on this account which is $9.99 and let you know this will be fixed within 24 business hours. Me (6/25/2017, 5:38:46 PM): It's my information. Me (6/25/2017, 5:38:55 PM): Why are you unable to provide me information that belongs to me? Saul (6/25/2017, 5:39:21 PM): All of this is for security reason, you will get that information under your transaction history once the account is unbanned. Me (6/25/2017, 5:39:29 PM): Business hours... so that means it won't be fixed until Tuesday? Saul (6/25/2017, 5:40:33 PM): No, this will be reviewed during tomorrow and Tuesday. So then you will get the password reset email and recover access on this account. Me (6/25/2017, 5:40:51 PM): So, it will not be fixed until Tuesday? Me (6/25/2017, 5:41:29 PM): Per what you just said. Me (6/25/2017, 5:41:57 PM): Reviewed tomorrow and Tuesday, then I will get a password reset email. Me (6/25/2017, 5:42:14 PM): So not even the initial 24 hours I was told before. Me (6/25/2017, 5:42:24 PM): More like 48 hours. Saul (6/25/2017, 5:43:02 PM): No, this will not take more than 24 business hours. Me (6/25/2017, 5:43:10 PM): Business hours... Me (6/25/2017, 5:43:13 PM): That means Tuesday. Me (6/25/2017, 5:44:22 PM): Can you please just confirm that to be correct so that I'm not waiting around tomorrow for an email that is not going to show up until Tuesday? Saul (6/25/2017, 5:44:24 PM): Alright, we hope this get resolved during tomorrow but this could be done until Tuesday as you say. Saul (6/25/2017, 5:45:23 PM): We really apologize for all inconveniences this caused. Besides this, Is there anything else I can assist you with today? Me (6/25/2017, 5:46:00 PM): I want your supervisor. Me (6/25/2017, 5:46:49 PM): Wendy stated 24 hours. Me (6/25/2017, 5:46:52 PM): Not 24 business hours. Me (6/25/2017, 5:48:24 PM): Wendy also asked me for information pertaining to my credit cards. Saul (6/25/2017, 5:48:39 PM): Sorry, you have contacted the right department that handles your request and we are now taking your feedback to improve our services. Me (6/25/2017, 5:48:51 PM): I want your supervisor. You have not been able to assist me. Saul (6/25/2017, 5:49:05 PM): I am giving you 24 business hours because I do not want to give you false expectations. Me (6/25/2017, 5:49:18 PM): You're not taking any feedback. You're simply quoting me out of a book of processes, some of which don't apply to my situation. Me (6/25/2017, 5:49:21 PM): I want a supervisor. Me (6/25/2017, 5:49:29 PM): That is, your supervisor. Me (6/25/2017, 5:50:33 PM): My issues/complaint/account/situation is not resolved.   Me (6/25/2017, 5:51:00 PM): I have not initiated an end to this chat. Me (6/25/2017, 5:51:27 PM): I have asked for further assistance with the problems at-hand. You have refused to provide additional assistance, and therefore, I am requesting your supervisor. Me (6/25/2017, 5:52:14 PM): For the record, if you choose to end this chat as you keep attempting to do, you have done so without my agreement and without assisting me. Me (6/25/2017, 5:54:58 PM): Perhaps if you were more concerned with resolving customer issues, and less with your average handle time, we wouldn't still be conversing. Saul (6/25/2017, 5:54:58 PM): We now can transfer this interaction but please keep in mind that even you talk with a different supervisor there is no way we share this information. Saul (6/25/2017, 5:55:40 PM): We have taken your feedback in regards your account issues. Me (6/25/2017, 5:55:42 PM): I asked specifically for your supervisor. Saul (6/25/2017, 5:56:01 PM): Okay, please allow me a moment while I transfer you to my supervisor. Me (6/25/2017, 5:56:31 PM): Allowing you a moment. Saul (6/25/2017, 5:58:24 PM): I am still researching in order to provide you with the best answer, thank you for your continued patience. Me (6/25/2017, 5:58:55 PM): What are you researching? You are supposed to be getting me to your supervisor. Saul (6/25/2017, 5:59:18 PM): Yes, I am waiting for my supervisor to get himself online. Me (6/25/2017, 5:59:44 PM): Then why are you telling me that you're researching for the best answer? Me (6/25/2017, 5:59:55 PM): Are you about to pretend to be your supervisor? Saul (6/25/2017, 6:00:56 PM): No, you will get a different supervisor. Please allow me a moment. Me (6/25/2017, 6:01:26 PM): If you're getting me a different supervisor then I can't imagine what you would have to be researching. Saul (6/25/2017, 6:06:13 PM): Thanks for holding! Me (6/25/2017, 6:07:22 PM): ? Saul (6/25/2017, 6:07:29 PM): My supervisor will take your interaction. Giovanni (6/25/2017, 6:07:41 PM): Hello, My name is Giovanni how may I assist you today? Me (6/25/2017, 6:07:41 PM): Great. Hope you found something useful in that research. Me (6/25/2017, 6:07:48 PM): Hi Giovanni. Me (6/25/2017, 6:07:51 PM): Today I messaged you all regarding an issue with resetting the password on my account. Upon attempting to reset the password, I was informed that birthdate was incorrect. It appears as though the impossible has happened and my birthdate/password have both been changed without my having provided my information to another person or having the same password for multiple online accounts. Upon contacting you all I was informed of the ban on my account, the unauthorized charges that could have been covered by funding in my wallet, and was then asked for my personal information only to have zero resolution. Instead I was blamed for the security issues by both employees that I came in contact with, failed to have my concerns or questions answered, and then both employees made numerous attempts to disconnect the chat without my having agreed that my issues were resolved or that I was done asking questions. To top it all off, I was provided inaccurate and inconsistent information regarding when the ban on my account would actually be lifted so that I could retrieve the information needed to reach out to both Paypal and my bank. Me (6/25/2017, 6:08:59 PM): A simple password reset has turned into a customer service horror story.   Me (6/25/2017, 6:09:10 PM): I have been quoted the same information/processes about 10 times thus far. Me (6/25/2017, 6:09:21 PM): I am not incompetent and I do not require information to be repeated to me. Me (6/25/2017, 6:09:58 PM): I also would really appreciate it if you skipped the fake empathy, or generic "we're taking your feedback" responses. Me (6/25/2017, 6:10:12 PM): I have had enough of those thus far, and the lack of sincerity is only infuriating me more. Me (6/25/2017, 6:12:24 PM): Saul said he was researching for the best answer while I was on hold. Has he come up with an answer that doesn't involve quoting me the best ways to secure my account? Me (6/25/2017, 6:12:38 PM): I've heard those at least 5 times now. Giovanni (6/25/2017, 6:12:39 PM): I completely understand and my apologies in regards of any inconveniences that it might have caused you Lindsay, I'll be more than happy to assist you verifying the case with you today. Me (6/25/2017, 6:14:27 PM): Let's start with, were there one or two charges made to my account in the amount of 9.99? Giovanni (6/25/2017, 6:17:10 PM): I'm truly sorry if the response that will be shared with you at this specific moment is similar to the responses that have been given during the interaction I'm afraid that besides having the case escalated for the account t be active Lindsay we won't be able to be very specific in regards of the account. Me (6/25/2017, 6:18:51 PM): I was told on numerous occasions that you all are not able to escalate the account being made active. Me (6/25/2017, 6:19:39 PM): That being said, I am now stuck waiting until either Tuesday or Wednesday to reach out to my financial institutions to ensure that my Playstation account is the only account effected during the time period in question. Me (6/25/2017, 6:20:10 PM): I would imagine, Giovanni, that if you were concerned about someone potentially using your financial information, you would want to get it handled as quickly as possible also. Giovanni (6/25/2017, 6:22:32 PM): I do understand your position in regards of your request, I know as well that it could be frustrating however besides what has been explained and shared during the chat session there isn't any other kind of information that can be provided towards the account being banned. Me (6/25/2017, 6:23:18 PM): You all are not doing so well with responding to questions/statements as a whole.   Me (6/25/2017, 6:23:31 PM): Is the account able to be escalated?   Giovanni (6/25/2017, 6:25:43 PM): Yes, it can be escalated Lindsay.

The case being escalated is what we have advised to you, if we go ahead and escalate the case due to the funds are already available in your PSN account it will only take 1 business day for the account to be activated one more time. Me (6/25/2017, 6:27:09 PM): Wendy stated that as being standard procedure. That is how you all operate for everyone, therefore not an escalation but just following procedure. Me (6/25/2017, 6:27:53 PM): Also, I'm assuming that was the reason behind my being told on numerous occasions that you all cannot escalate the account.   Me (6/25/2017, 6:28:06 PM): Perhaps you are using the wrong terminology there? Giovanni (6/25/2017, 6:30:39 PM): My apologies if my wording caused for the session to be confuse, when I use the word escalate I'm only making reference of the process of having the account activated.

The case itself is not handled by us directly, it's handled by a different department of ours being the reason why it take approximately 24 hours. Me (6/25/2017, 6:31:46 PM): Okay, now we are getting somewhere. So, despite Saul repeatedly telling me that you all are the correct department to handle my complaint, you in-fact are not the department handling my case at all.   Giovanni (6/25/2017, 6:34:19 PM): Our department is in charge of verifying the account in question, in charge of determining the root of the request to see which options we have to proceed.

Once everything has been collected like in your case that we already have the case ready then the only step to follow is to address the case with the team in charge for it to be activated. Me (6/25/2017, 6:34:47 PM): And what team is that? Me (6/25/2017, 6:36:02 PM): Maybe I should be more specific with my question. What is the title/name of the team in charge of handling activation? Giovanni (6/25/2017, 6:36:36 PM): I'm truly sorry Lindsay, being that an internal team from our company such information cannot be disclosed. Me (6/25/2017, 6:37:11 PM): And what if I do not want anyone that I cannot speak with handling my account information? Me (6/25/2017, 6:37:41 PM): My personal information more specifically. Giovanni (6/25/2017, 6:40:03 PM): PlayStation doesn't disclose any kind of information from a user, we take the security of an account in a very serious way.

According to what I can see going to by the chat session we have also disclosed which are the only ways in specific in which an account information might be shared. Me (6/25/2017, 6:40:46 PM): That does not answer my question. What if I do not want anyone that I cannot speak with accessing/performing actions within my account? Giovanni (6/25/2017, 6:41:44 PM): I'm truly sorry however we cannot make a different kind of exception from our end for the case to be addressed.

The account can only be activated by following the process in specific. Me (6/25/2017, 6:42:25 PM): We have very serious differences in opinion when it comes to the seriousness in which you all take security. If it were a primary concern for you company then my issues/concerns with account security would have been handled much differently. I believe that it is customary when security is a concern to take all concerns into consideration, even if you believe that what the customer is telling you is "impossible".   Me (6/25/2017, 6:42:49 PM): I do not want the account to be reactivated then. I do not authorize payment outside of your department.   Me (6/25/2017, 6:43:34 PM): I do not give permission for anyone that I am unable to speak with to handle my personal information, account information, address, email address, passwords, or financial information. Me (6/25/2017, 6:44:37 PM): I believe that the security issues within my account that you all refuse to address, only point blame at me for, are an internal issue that you all are attempting to cover up, hence your unwillingness to treat them as a concern. Giovanni (6/25/2017, 6:47:07 PM): Being that the case, our support channel is available to assist you in any concern you might have.

We aren't able to address the case in a different way I'm afraid, my humblest suggestion at this time will be for you to contact us back if you'll like to have the account activated and we'll be more than glad to assist you with it. Me (6/25/2017, 6:47:55 PM): Just to confirm, you will not be collecting payment from my Playstation Wallet at this time? Giovanni (6/25/2017, 6:50:04 PM): No that won't hap[pen due to the case can only be addressed if we have your authorization otherwise as you confirmed the account will remain as banned. Me (6/25/2017, 6:50:24 PM): Thank you.

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You can surf the Internet on your living room television, play multi player on line games like Call of Duty, and download some free game demos. Your search is over i finally find a way to get free psn codes every day, this working for all regions. PSN signifie PlayStation Network (Réseau PlayStation), un réseau de joueurs complet organisé et tenu par Sony Computer Entertainment.

In this video i will be showing you guys how to get psn money codes for FREE within 2 minutes, check out the video for the details, if this worked for you make sure to leave a like ! Hey guys, we have finished implementing our v3 or version 3 codes into ourgenerator.

Place the ruler horizontally on the paper ps3 store codes of the first two horizontal lines and develop a mark ps3 store codes 5.5 inside. Playstation holds promotions of their games every once in a while and gives them for free. The PlayStation Code Generator allows you to create unlimited codes for you and your friends.

Start by following Psn Code Generator Tool 50640 DD5.1DTS NL Subs PAL DVDRNLU002. We succeed possible for registered users to find PSN codes without spending a dime that they may use promptly! This website comes with the ideal solution to this problem Now you can get free PSN codes in few simple steps.

Our sponsors provide us with a limited number of PlayStation Network codes that we giveaway daily. Download the program you would like to use by clicking the downloadbutton provided. In eshop code generator no survey no download, motion comes a fresh total that is commonly French but makes developed of Bitter name devices and Avoid in a 1:1 Sixaxis by motion.

The codes ar offered entirely freed from price and ar on the market in any respect times and so, is used as per convenience. To prevent Network marking IP address, select a PVT PROXY from list below running generator: We are extremely happy that we share with you type security code.

Note: It can't be the same email used by your US PSN account and should definitely be a real email you can check in case you need a password reset or something in the future. Other tweaks to the app include the ability to open the PS Store on the Android version, and comments received while streaming from your PS4 will display on your App, too.

PSN codes are like digital money that you can use to purchase recreation content material and upgrades. In this particular article, I realize a place where you can download The exorcist Elite Squadron PSP Go game together with other PSP Go games for free absolutely no additional end up costing.

Looking back, it can be said that those who have tried to get a psn code for free and failed miserably probably did not truly brief their spirit, body and mind. It is uncomplicated, initial, you must download and install our 100 % psn account recovery generator, making use of this link, then, open it, and make some codes.

We know it´s a silly question and it has probably been asked on dozens of websites that all promised you free PSN codes. The codes are not generated randomly but using a very sophisticated mathematical process, they can be determined as a result of other already used PSN codes.